- Collected Personal Data
We collect your personal data, including but not limited to cryptocurrency wallet address, IP address, physical location, email address, browser type and version, language, referring site, time zone setting, operating system and platform, preference to receiving marketing material, transaction history and information, account history and information, inquiry history and communication history. We may also obtain information such as identification information, contact information, corresponding addresses etc should we form the opinion that these information are necessary for the provision of any Services to you.
- How and Why Personal Data is Collected
Aside from your direct feedback on our website, we utilize other methods to collect your personal data such as cookies, server logs, web browser information, web beacons, pixel trackers and third-party analytic tools.
The data is collected for the usage and purpose of:
- diagnosing and troubleshooting issues related to connection and network
- performing routine tests to ensure website functions are working properly
- detecting for and preventing fraudulent activities
- assessing the geographic reach of our Services
- co-operating with proper authorities for any legal or compliance issues
- aggregating statistical data related to the website
- tracking users’ movements in the website for Service improvements
- marketing products, services or offers that may be relevant to you
- verifying your identity for the purpose of satisfying our Anti-Money Laundering obligation
- determining your compliance with our Terms of Services that apply to any of our products or services and applicable law
- addressing any queries and requests you may have with Bithumb Global
- complying with our legal and regulatory obligations
- conducting market analysis and researches
- monitoring use of our products and Services
EEA Residents: For individuals who reside in the European Economic Area (including the United Kingdom) or Switzerland (collectively “EEA Residents”), pursuant to Article 6 of the EU General Data Protection Regulation (GDPR) or any equivalent legislation (collectively “EEA Data Protection Law”), we process this personal information based on our contract with you to comply with our legal obligations, to satisfy our legitimate interests as described above and to satisfy on your consent.
Cookies are small files a website transfers to your computer’s hard drive through your web browser (if allowed). Cookies help us monitor site activity and compile data related to site traffic, which helps us to provide a better experience for our users. You may decide to disable cookies when visiting our site, but disabling cookies may make some of the services inaccessible or not work properly.
Your personal data may be disclosed to:
- our employees
- our approved contractors and service providers, including but not limited to system administration services, processors, and non-IT professionals.
- Your representatives, advisers and others you have authorised to interact with us on your behalf
- Related entities within our corporate group
- Our business partners, agents and service providers
- Payment system operators and financial institutions (if applicable)
- Prospective purchasers of all or part of our business or shares in our company or a related entity
- Professional advisers who we engage to provide advice on our business
- Government authorities who ask us to disclose that information, or to other people as required by law
You hereby agree that your personal information may be disclosed to the above parties.
We have implemented several security measures to prevent data breaches to your personal data such as using SSL technology to encrypt data transmitted during the session from your computer and the server and limiting access to our database even amongst the employees. However, it is also your responsibility to securely store your personal information. The website may have links to third-party websites. We do not control the content and security on the third-party sites. You should read the privacy notice for every site you visit.
- Record Keeping
We will store your personal data for as long as necessary to satisfy any legal, accounting, or reporting requirements.
- Access to personal information
If you want to access any of the personal information that we hold about you or to correct some aspect of it (e.g. because you think it is incomplete or incorrect), please contact us using the contact details on our website. To protect the integrity and security of the information we hold, we may ask that you follow a defined access procedure, which may include steps to verify your identity. In certain cases we may charge you an administration fee for providing you with access to the information you have asked for, but we will inform you of this before proceeding. There may be cases where we are unable to provide the information you request, such as where it would interfere with the privacy of others or result in a breach of confidentiality. In these cases we will let you know why we cannot comply with your request.
Even if you do not request access to and/or correct your personal data held by us, if we are satisfied that, having regard to the reasons for which we hold your personal data, that personal data is inaccurate, incomplete, out-of-date, irrelevant or misleading, we may take reasonable steps to correct that data.
- European Economic Area Users & Data
If you are a resident of the European Economic Area (the “EEA”), Bithumb Global is the controller with respect to your personal information. We determine the means and ppurposes of processing data in relation to e-wallet and cryptocurrency transactions.
Legal bases for processing personal information
Our legal bases for processing under EEA Data Protection Law are described above in the sections entitled “How and Why Personal Data is Collected”. We may process your personal information if you consent to the processing, to satisfy our legal obligations, if it is necessary to carry out our obligations arising from any contracts we entered with you, or to take steps at your request prior to entering into a contract with you, or for our legitimate interests to protect our property, rights or safety of Bithumb Global, our customers or others.
If you are a current customer residing in the EEA, we will only contact you by electronic means (email) with information about our services that are similar to those which were the subject of a previous sale or negotiations of a sale to you.
If you are a new customer and located in the EEA, we will contact you if you are located in the EU by electronic means for marketing purposes only if you have consented to such communication. If you do not want us to use your personal information in this way, or to pass your personal information on to third parties for marketing purposes, please contact us to opt-out immediately. You may raise such objection with regard to initial or further processing for purposes of direct marketing, at any time and free of charge. Direct marketing includes any communications to you that are only based on advertising or promoting products and services
EEA residents have the following rights, which can be exercised by contacting us at email@example.com so that we may consider your request under applicable law.
All EEA users will have the following rights which can be exercised anytime by contacting us:
- Right to withdraw consent. You have the right to withdraw your consent to the processing of your personal information collected on the basis of your consent at any time. Your withdrawal will not affect the lawfulness of Bithumb Global processing based on consent before your withdrawal.
- Right of access to and rectification of your personal information. You have a right to request that we provide you a copy of your personal information held by us. This information will be provided without undue delay subject to some fee associated with gathering of the information (as permitted by law), unless such provision adversely affects the rights and freedoms of others. You may also request us to rectify or update any of your personal information held by Bithumb Global that is inaccurate. Your right to access and rectification shall only be limited where the burden or expense of providing access would be disproportionate to the risks to your privacy in the case in question, or where the rights of persons other than you would be violated.
- Right to delete. You have the right to request deletion of your personal information that: (a) is no longer necessary in relation to the purposes for which it was collected or otherwise processed; (b) was collected in relation to processing that you previously consented, but later withdraw such consent; or (c) was collected in relation to processing activities to which you object, and there are no overriding legitimate grounds for our processing. If we have made your personal information public and are obliged to delete the personal information, we will, taking account of available technology and the cost of implementation, take reasonable steps, including technical measures, to inform other parties that are processing your personal information that you have requested the deletion of any links to, or copy or replication of your personal information. The above is subject to limitations by relevant data protection laws.
- Right to data portability. If we process your personal information based on a contract with you or based on your consent, or the processing is carried out by automated means, you may request to receive your personal information in a structured, commonly used and machine-readable format, and to have us transfer your personal information directly to another “controller”, where technically feasible, unless exercise of this right adversely affects the rights and freedoms of others. A “controller” is a natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of your personal information.
- Right to restriction of or processing. You have the right to restrict or object to us processing your personal information where one of the following applies:
(a) You contest the accuracy of your personal information that we processed. In such instances, we will restrict processing during the period necessary for us to verify the accuracy of your personal information.
(b) The processing is unlawful and you oppose the deletion of your personal information and request the restriction of its use instead.
(c) We no longer need your personal information for the purposes of the processing, but it is required by you to establish, exercise or defense of legal claims.
(d) You have objected to processing, pending the verification whether the legitimate grounds of BGH One’s processing override your rights.
Restricted personal information shall only be processed with your consent or for the establishment, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest. We will inform you if the restriction is lifted.
- Notification of deletion rectification and restriction. We will communicate any rectification or deletion of your personal information or restriction of processing to each recipient to whom your personal information has been disclosed, unless this proves impossible or involves disproportionate effort. We will inform you about those recipients if you request this information.
- Right to object to processing. Where the processing of your personal information is based on consent, contract or legitimate interests you may restrict or object, at any time, to the processing of your personal information as permitted by applicable law. We can continue to process your personal information if it is necessary for the defense of legal claims, or for any other exceptions permitted by applicable law.
- Automated individual decision-making, including profiling. You have the right not to be subject to a decision based solely on automated processing of your personal information, including profiling, which produces legal or similarly significant effects on you, save for the exceptions applicable under relevant data protection laws.
- Storage of your personal information. Bithumb Global will try to limit the storage of your personal information to the extent that storage is necessary to serve the purpose(s) for which the personal information was processed, to resolve disputes, enforce our agreements, and as required or permitted by law.
Your rights to personal information are not absolute. Access may be denied when:
- Denial of access is required or authorized by law;
- Granting access would have a negative impact on other's privacy;
- Granting access would have a negative impact on other's privacy;
- To protect our rights and properties; and
- Where the request is frivolous or vexatious.
We try to meet the highest standards in order to protect your privacy. However, if you are concerned about the way in which we are managing your personal data and think we may have breached any applicable privacy laws, or any other relevant obligation, please contact us by using the contact details set out below. We will make a record of your complaint and refer it to our internal complaint resolution department for further investigation. We will deal with the matter as soon as we can, and keep you informed of the progress of our investigation.
If we have not responded to you within a reasonable time or if you feel that your compliant has not been resolved to your satisfaction, you are entitled to make a complaint to the Hong Kong Privacy Commissioner for Personal Data. For EEA residents, you may refer to the above section for the complaint authority.
Any questions, comments and requests should be addressed to firstname.lastname@example.org